Managed IT Services

From notebooks, PCs and servers to email and the network that connects you to the world, we keep your systems reliable, secure and supported.

REMOTE SUPPORT AND HELPDESK

 

Give your business the reassurance and added security of Overcast’s 24/7 telephone and online IT support service. When problems arise or if your users require advice and an extra helping hand, we’ll be there to help. We resolve IT issues quickly so that you can get back to focusing on your business.

 

Remote support service includes:

 

  • 24/7 support
  • Guaranteed response times
  • Proactive system monitoring and health check reporting

NETWORK SUPPORT

 

Overcast offers an extensive portfolio of network support services, from planning and deployment, through to maintenance and support. Our goal is ensure your network performance remains fast and reliable. Services include:

 

  • Wired and wireless network installation
  • Network enhancements, upgrades and redesigns
  • Firewall updates,
  • Office relocation services
  • Updates and maintenance
  • Proactive monitoring of network performance
  • Troubleshooting for network devices including servers, switches and routers.

NETWORK SECURITY

 

Keep your business and your customers safe from hackers, malware and other malicious attacks with a comprehensive firewall solution that includes:

 

  • intrusion prevention
  • application control
  • web content filtering
  • antivirus protection

EMAIL SECURITY

 

Don’t let email open the door to costly problems such as spam, phishing, viruses and trojan attacks. Overcast email security solutions protect your data by:

 

  • identifying and isolating potential threats before they reach end users
  • preventing sharing of sensitive information
  • use of encryption
  • advanced email signature management
  • proactively monitoring and reporting on email threats

MANAGED BACKUP

 

Protect your business from disasters and accidental data loss with regularly scheduled backups. We automatically copy and securely store your data , so that if anything happens, you always have an up-to-date duplicate of your data ready to be restored the moment you need it. We offer:

 

  • Automated backups at an agreed time/frequency
  • 24/7 proactive monitoring
  • Monthly reporting

PRODUCT PROCUREMENT

 

For over a decade Overcast has been building IT solutions for clients. We have extensive industry knowledge and partnerships with many leading vendors. Let us use our contacts and negotiating skills to get you you the best possible deal for your IT purchases.

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